Privacy Policy
Effective Date: 2 december 2024
Jonassence Limited ("we," "us," or "our") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.jonassence.com (the "Site") or make a purchase.
Our policies are in full compliance with the UK General Data Protection Regulation (UK GDPR) and Shopify's data protection standards. By using our Site, you agree to the terms outlined in this policy.
1. Who We Are
Jonassence Limited
251 Gray's Inn Road
London WC1X 8QT
England
Customer Service Email: info@jonassence.com
We are a small UK-based business offering skincare products.
2. What Data We Collect
We may collect and process the following data:
2.1 Data You Provide to Us
- Name, address, email address, and phone number.
- Payment details (processed securely via Shopify Payments or PayPal; we do not store payment information).
- Purchase history and order details.
2.2 Data Collected Automatically
- IP address and browser type.
- Device information (operating system, screen resolution).
- Cookies and similar tracking technologies (see Section 7).
2.3 Sensitive Data
We do not collect sensitive personal data (e.g., health information) unless explicitly provided by you, for example, in inquiries about product suitability.
3. How We Use Your Data
We process your data for the following purposes:
3.1 Order Fulfillment
- To process and ship your orders.
- To manage returns, refunds, or exchanges.
3.2 Customer Service
- To respond to your inquiries or complaints.
3.3 Marketing
- To send promotional emails about new products, offers, or updates (only with your consent).
3.4 Legal Compliance
- To comply with UK legal and tax requirements.
4. Sharing Your Data
We do not sell your personal data. We share your data only with trusted third parties necessary to operate our business:
- Shopify: Our e-commerce platform processes your personal data securely.
- Payment Processors: To handle payments securely (e.g., Shopify Payments, PayPal).
- Couriers: To deliver your orders to you.
These third parties are required to comply with data protection laws and cannot use your information for their own purposes.
5. Your Rights Under UK GDPR
As a customer, you have rights regarding your personal data:
5.1 Right to Access
Request a copy of the personal data we hold about you.
5.2 Right to Rectification
Request corrections to inaccurate or incomplete data.
5.3 Right to Erasure
Request the deletion of your personal data, provided it is no longer needed for legal or contractual purposes.
5.4 Right to Restrict Processing
Request that we stop processing your data in certain circumstances.
5.5 Right to Data Portability
Request that your data be transferred to another service provider.
5.6 Right to Object
Object to data processing for direct marketing purposes or based on legitimate interests.
To exercise these rights, contact us at info@jonassence.com. We aim to respond within 30 days.
6. Data Retention
We will only retain your data as long as necessary for:
- Processing orders and fulfilling contractual obligations.
- Compliance with UK tax and accounting laws.
- Addressing disputes or enforcing agreements.
7. Cookies and Tracking Technologies
We use cookies and tracking tools to:
- Enhance your browsing experience.
- Monitor website performance.
- Display relevant ads (with your consent).
7.1 Managing Cookies
You can manage cookies through your browser settings or via our cookie consent banner. For more information, please see our Cookie Policy.
8. Data Security
We take appropriate technical and organizational measures to protect your personal data, including:
- Secure payment gateways.
- SSL encryption for online transactions.
- Limited access to your data by authorized personnel only.
However, no method of transmission over the internet is entirely secure. We encourage you to protect your login details and report any suspicious activity.
9. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect data from children.
10. Shopify Compliance
As our e-commerce platform, Shopify processes your data in line with its Privacy Policy. Shopify ensures compliance with UK GDPR, including secure data transfer and storage protocols.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in laws or business practices. Updates will be posted on this page with the revised effective date.
12. Contact Us
If you have questions or concerns about your privacy, please contact us at:
Jonassence Limited
251 Gray's Inn Road
London WC1X 8QT
England
Email: info@jonassence.com